"Word has encountered a problem"

Yet I have never had any Word program open. Ever. Never a reason. Whatever is connected to this issue is preventing me from uploading a resume for a job application. Do I have a virus or something? This has never happened before. I don't know why anything happening in my web browser would trigger this. Should I just delete Office?

Screenshot of issue in question: http://i.gyazo.com/7efb67192a7b248153467aca6f5d184c.png

The message in the "show help" is as follows:

"There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions from the administrator to save files to the drive.
Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated."

Any help for this would be much appreciated. I'd really like to not be held back from applying for jobs.

May 25th, 2015 9:30pm

Hi piecedigital,

Based on your description, you get error messages when you upload the file about a resume to a website. Could you tell me which version of Office are you using? And did you try to create a new Word document and upload again?

Your topic is Word has encountered a problem and your screenshot has 2 dialog boxes with an empty dialog and an error message You cannot close Microsoft Office Word because a dialog box is open

This is strange and I have never seen before. I suggest you restart your computer and try to upload your resume again check if it works fine? If the error message still popup, I suggest you collect the event log when the issue show up and provide us with the whole messages of event log.

Steps of collecting event log:

Open Event Viewer to check whether there's any error about the Excel/Word crash issue.

Press Win + R, type "eventvwr" in the blank box, press Enter. In the Event Viewer, browse to Windows Logs -> Application, there may be some errors after the crash.

Please post the whole messages of event log here and I check the reason of your issue with the messages of event log. Im glad to help and follow up your reply.

Hope its helpful.

Regards,

George Zhao
TechNet Community Support

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May 27th, 2015 4:52am

Make sure that the document isn't open in Word when you are trying to upload it to the web site.

However, chances are that this problem isn't related to Word at all. f the problem occurs only when uploading to a specific web site, there might be a server error. Find out what is required for the web site to accept documents.

May 27th, 2015 2:53pm

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